Refund Policy

At Kyndly, we want you to be completely satisfied with your purchase.

You may return eligible items within 14 days of receiving your order for a refund or exchange.

Return Conditions

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened baby skincare products
• Used feeding products
• Personalized or custom-made items
• Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5 business days to your original payment method.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact Us

For return requests or questions, please contact our support team before sending any items back.